You may request a return for a change of mind within 7 days of the delivery date shown in your tracking record. To qualify, the item must be unworn, unwashed, unaltered, and undamaged, with all original tags, labels, and hygiene seals (where applicable) intact, and returned in its original packaging together with proof of purchase (order number or receipt).

Requests received after 7 days, or items that do not meet these conditions, will not be accepted for a change-of-mind return. We reserve the right, at our sole discretion, to refuse a return that does not meet this criteria and to return the item to you at your cost.

The following items cannot be returned or refunded for a change of mind, except where defective, damaged in transit, or not as described: made-to-order, custom-fitted, or personalised abayas; items marked "Final Sale" or purchased at a clearance discount; innerwear, hijab pins, and other items with a broken hygiene seal; and gift cards.

Any promotional or "no returns" condition disclosed on a product page at the time of purchase forms part of your order and takes precedence over the general return window in Section 1.

To start a return, email admin@abayalagos.com or call +234 (0) 809 891 0000 with your order number, the item(s) you wish to return, and your reason for the return. We will confirm eligibility and provide a return authorisation and drop-off or pickup instructions. Items sent back to us without a prior return authorisation may be refused or delayed.

For change-of-mind returns, the cost of returning the item to us is your responsibility, unless we advise otherwise in writing. We recommend using a trackable courier service, as we are not responsible for a return that is lost or damaged before it reaches us. Where an item is faulty, damaged on arrival, or not what you ordered (see Section 8), we will cover reasonable return shipping costs or arrange collection at our expense.

All returned items are inspected on arrival at our facility. We reserve the right to decline a refund or exchange, and to return the item to you at your cost, where it shows signs of wear, alteration, odour (including perfume or smoke), staining, or missing tags, or otherwise fails to meet the conditions in Section 1. We will notify you of the outcome of the inspection within 5 business days of receiving the item.

Approved refunds are issued to the original payment method used at checkout; we do not issue cash refunds. Once a return is approved, please allow up to 7 business days for the refund to be processed on our end, and a further period determined by your bank or card issuer (typically 5–10 business days) for the funds to reflect in your account. A refund excludes any original outbound shipping fee, except where the return is due to our error or a defective item.

Where stock allows, we offer a one-time size or colour exchange in place of a refund, subject to the same eligibility conditions as Section 1 and to any price difference between items being charged or refunded. If the requested item is unavailable, we will offer a refund or store credit instead. Exchange requests follow the same process set out in Section 3.

If you receive an item that is defective, damaged in transit, or different from what you ordered, please notify us within 7 days of delivery at admin@abayalagos.com with your order number and clear photographs of the item, its packaging, and any fault. Once verified, we will, at our discretion, repair the item, send a replacement (subject to availability), or issue a full refund including any shipping costs you paid.

This section does not cover damage caused by normal wear and tear, improper washing or storage, or alterations made after delivery.

If you have not received an approved refund within the timeframes stated in Section 6, please first check with your bank or card issuer, as processing times vary. If the refund still has not appeared, contact us at admin@abayalagos.com with your order number and we will investigate. We are not responsible for delays caused by your bank, card network, or payment provider once a refund has been submitted on our end.

We may update this Return & Refund Policy from time to time to reflect changes in our operations or applicable law. The version published on this page at the time you place an order governs that order. This policy is governed by, and to be construed in accordance with, the laws of the Federal Republic of Nigeria, and any dispute arising from it is subject to the exclusive jurisdiction of the courts of Lagos State.

Questions about a return or refund can be sent to admin@abayalagos.com, by phone on +234 (0) 809 891 0000, or by post to Abaya Lagos, 64 Adeola Odeku, Victoria Island, Lagos, Nigeria.