Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays in Nigeria) of payment confirmation. Orders placed on weekends or holidays are processed on the next business day. Made-to-order, altered, or customised abayas may require additional production time, which will be stated on the product page before you check out.

We reserve the right to delay or decline to process an order where payment cannot be verified, where the order is flagged for suspected fraud, or where the requested item is out of stock. In such cases, we will contact you using the details provided at checkout.

We ship within Nigeria using licensed local courier partners, and internationally using reputable international carriers. Estimated delivery times (after processing) are:

Lagos: 1–3 business days. Other Nigerian states: 3–7 business days. Rest of Africa: 5–10 business days. International (outside Africa): 7–21 business days, depending on destination and customs clearance.

These are estimates only, not guarantees. Delivery times may vary due to courier volumes, weather, customs processing, or other factors outside our control, and time is not "of the essence" in the performance of any order.

Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method selected. The final shipping fee shown at checkout, before you confirm payment, is the amount you will be charged. Any promotional free-shipping or discounted-shipping offer is only valid on the terms stated at the time it is advertised and may be withdrawn or amended at any time.

Once your order has been dispatched, we will send a shipping confirmation and, where available, a tracking number to the email address and/or phone number provided at checkout. Tracking information may take up to 24 hours to update once an order has been handed to the courier. We are not responsible for a courier's tracking system being temporarily inaccurate or unavailable.

You are responsible for providing a complete and accurate delivery address and a reachable phone number. We are not liable for non-delivery, delay, or loss caused by an incomplete, incorrect, or outdated address supplied by you, and re-shipping costs arising from an address error will be borne by you.

If a courier is unable to deliver an order after a reasonable number of attempts (including because no one was available to receive it, or the recipient refused delivery), the order may be returned to us. We will contact you to arrange re-delivery; additional shipping charges may apply. Orders unclaimed after 14 days of a failed delivery attempt may be treated as abandoned and processed in accordance with our Return & Refund Policy, less any shipping and handling costs already incurred.

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country. These charges are determined by the relevant customs authority and are the sole responsibility of the recipient. We have no control over these charges and cannot predict their amount; please contact your local customs office for current rates before placing an international order.

We are not responsible for delays caused by customs clearance, nor for packages seized, held, or destroyed by customs or postal authorities for regulatory reasons outside our control. Refusal to pay customs charges, resulting in a package being returned to us or destroyed, does not entitle you to a refund of shipping costs.

If your order has not arrived within a reasonable period beyond the estimated delivery window, or arrives visibly damaged, please contact us within 7 days of the expected or actual delivery date at admin@abayalagos.com or +234 (0) 809 891 0000, quoting your order number and, for damaged items, clear photographs of the item and its packaging. Claims made outside this window may not be eligible for investigation, replacement, or refund.

Where a shipment is confirmed lost or damaged in transit, our sole obligation, at our discretion, is to reship the item (subject to availability), issue store credit, or refund the price paid for the affected item and its shipping cost. We are not liable for any indirect, incidental, or consequential loss arising from a delayed, lost, or damaged shipment.

Risk of loss and damage to items passes to you upon our delivery to the carrier for shipment. Title to purchased items passes to you once payment has been received in full. We recommend inspecting your order promptly upon receipt and reporting any issue in accordance with Section 7 above.

We will not be liable for any failure or delay in shipping or delivery caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes or labour disputes, civil unrest, government or customs action, courier network disruption, public health emergencies, or other force majeure events. Where such an event affects your order, we will notify you of the delay where reasonably possible, but any estimated delivery date will be extended for a period equal to the delay.

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, operations, or applicable law. The version published on this page at the time you place an order governs that order. This policy is governed by, and to be construed in accordance with, the laws of the Federal Republic of Nigeria, and any dispute arising from it is subject to the exclusive jurisdiction of the courts of Lagos State.

Questions about a shipment or this policy can be sent to admin@abayalagos.com, by phone on +234 (0) 809 891 0000, or by post to Abaya Lagos, 64 Adeola Odeku, Victoria Island, Lagos, Nigeria.